Privacy Policy – FitGuts

1. Introduction

FitGuts (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.fitguts.com or use our services, in accordance with Indian regulations, including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

By using our website, you consent to the collection and use of your information as described in this policy. Please read this document carefully to understand our practices regarding your personal data.

2. Information We Collect

We collect the following types of information from you:

• Personal Information: Name, email address, phone number, date of birth, and demographic information.
• Account Information: Login credentials if you create an account or subscribe to our services.
• Payment Information: Billing address, card details, and payment history for subscription or course purchases.
• Health & Nutrition Data: Information you provide regarding diet preferences, health conditions, fitness goals, or lifestyle habits.
• Device & Usage Data: IP address, browser type, operating system, pages visited, and time spent on our website.
• Cookies and Tracking Technologies: We use cookies to enhance user experience, track website performance, and customize content.

We only collect information necessary to provide services, improve our offerings, and comply with legal obligations.

3. How We Use Your Information

Your information is used for the following purposes:

• To provide and improve our diet and wellness services.
• To personalize your experience and suggest suitable programs.
• To communicate updates, promotions, and newsletters with your consent.
• To process payments and fulfill subscription orders.
• To respond to inquiries, feedback, and support requests.
• To analyze website usage and improve content, design, and functionality.
• To comply with legal obligations, enforce policies, or protect our rights.

4. Legal Basis for Processing

Under Indian regulations, we process personal data based on:

• Your consent, where you have agreed to provide information.
• Performance of a contract, such as subscription or service provision.
• Compliance with legal obligations applicable to our business.
• Legitimate interests, such as improving services, ensuring security, or preventing fraud.

5. Data Sharing & Disclosure

We do not sell, rent, or trade your personal information. We may share your data with:

• Service providers and partners who assist in operating our website, processing payments, or delivering services.
• Legal authorities, if required by law or to protect our rights.
• Third-party analytics providers for website performance analysis.
• Healthcare or wellness professionals if required to provide personalized advice, with your consent.

All third-party partners are required to maintain confidentiality and comply with applicable data protection regulations.

6. Cookies & Tracking

We use cookies, pixels, and similar technologies to enhance user experience. These include:

• Essential Cookies: Necessary for website functionality.
• Performance Cookies: Help us analyze and improve website performance.
• Functional Cookies: Remember your preferences and account settings.
• Advertising Cookies: Serve relevant promotional content (with consent).

You may disable cookies via your browser, but certain features may not function properly.

7. Data Security

We implement reasonable security practices and procedures to protect personal information, including encryption, secure servers, access control, and regular monitoring. However, no online transmission is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements.

9. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Withdraw consent where applicable.
• Request deletion of personal data, subject to legal or contractual restrictions.
• Opt-out of promotional communications at any time.
• Raise a complaint regarding data processing to our Data Protection Officer.

10. Children’s Privacy

FitGuts does not knowingly collect personal information from children under 18. If you believe a child has provided information, please contact us to request removal.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review the privacy policies of any linked websites.

12. International Users

For users accessing from outside India, your data may be transferred to servers or service providers located internationally. We ensure adequate safeguards in compliance with applicable data protection laws.

13. Changes to This Policy

We may update this Privacy Policy periodically. Updated versions will be posted on our website with the revision date. Continued use of the website constitutes acceptance of any changes.

14. Contact Information

If you have questions or concerns regarding this Privacy Policy or our data practices, please contact:

Email: privacy@fitguts.com
Phone: +91-XXXXXXXXXX
Address: FitGuts Wellness Pvt Ltd, New Delhi, India